Frequently Asked Questions (FAQ)
What is Lorena Fashion?
Lorena Fashion brings carefully curated clothing and accessories to the United Kingdom, combining style, comfort, and quality to help you express your unique personality with every outfit, while offering a seamless and enjoyable shopping experience.
Do you offer free shipping?
Yes, free shipping is included on every order. No minimums or hidden conditions — we believe getting your fashion delivered should be simple and stress-free.
How long does delivery take?
Orders are processed within 1–2 business days. Standard delivery usually takes 3–7 business days. Your order should arrive within 4–9 business days. As soon as your parcel is on its way, you’ll receive a tracking link so you can follow it in real time.
Do you ship internationally?
For now, we only ship within the United Kingdom. This allows us to focus on giving you the best possible experience locally. If we expand to other regions in the future, we’ll be sure to let our community know first.
What is your return policy?
Changed your mind? No problem. You have 60 days from delivery to return your items. Just email us at info@lorenafashion.nl with your order number, and we’ll guide you through the process.
How long do refunds take?
Once your return is received and approved, refunds are usually issued within 7 business days. Depending on your bank, it may take a little longer for the amount to appear on your statement.
Do you accept exchanges?
Yes, we do. If you’d like to exchange an item, just email us at info@lorenafashion.nl, and we’ll help you find the right option.
What payment methods do you accept?
We accept American Express, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Venmo, and Visa. Every transaction is securely processed with SSL encryption to keep your details safe.
Is my personal and payment information safe?
Absolutely. Protecting your privacy and payment details is a top priority. Lorena Fashion never stores sensitive information, and our checkout is fully secure.
What do I do if my order hasn’t arrived?
First, check the tracking link provided in your shipping email. If it’s been more than 7 business days and your parcel still hasn’t arrived, contact us at info@lorenafashion.nl, and we’ll investigate immediately.
Can I update or cancel my order?
If your order hasn’t shipped yet, we may be able to change or cancel it. Email us as soon as possible after placing your order, and we’ll do our best to help.
Still need help?
We’re always here for you. Just send us a message at info@lorenafashion.nl, and our friendly team will be happy to assist.