Privacy policy

At Lorena Fashion, we believe that protecting your privacy is a key part of providing excellent service. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit http://lorenafashion.com/, make a purchase, or contact our customer service. By using our website, you agree to the practices described in this policy. If you do not agree, please do not use our services.

Who We Are

Company name: Lorena Fashion
Address: 10-14 Kung Yip St, Kwai Chung, Hong Kong
Email: info@lorenafashion.com

Follow @lorenafashion.uk and define your style with confidence.

Data We Collect

When you use our website, we may collect:

  • Technical data such as your IP address, browser type, and time zone.
  • Personal information you provide when placing an order, including your name, email address, phone number, shipping address, and payment details.
  • Information you provide when contacting us, such as support requests.

How We Use Your Data

We use your information to:

  • Process and deliver your orders.
  • Provide customer support.
  • Protect our website and prevent fraud.
  • Personalize your shopping experience.
  • Send updates, offers, or marketing messages if you have opted in.

Sharing Your Data

We only share your information with trusted partners, including:

  • Payment service providers.
  • Shipping and courier companies.
  • Technical and marketing service providers, such as Shopify.

We never sell or rent your personal information.

Cookies

Our website uses cookies to:

  • Remember your preferences.
  • Improve website performance.
  • Provide content tailored to your interests.

You can disable cookies in your browser settings, but some website features may not function properly.

Your Rights

As a user, you have the right to:

  • Access the personal information we hold about you.
  • Correct or delete your data.
  • Restrict how your information is processed.
  • Receive a portable copy of your data.
  • Withdraw consent at any time, such as unsubscribing from newsletters.

To exercise these rights, please contact us at info@lorenafashion.com

Children’s Privacy

Our services are intended for adults. We do not knowingly collect data from individuals under 18 years of age. If we discover such information has been provided, we will delete it immediately.

International Data Transfers

If you are located in Ireland, please note that your personal information may be processed or stored outside Ireland, including in countries such as the United States, by our trusted partners such as payment providers, technology platforms, or shipping companies.

We take steps to ensure any transfer of your data is secure and compliant with applicable data protection standards.

Data Security and Retention

We take the security of your information seriously and retain your data only as long as necessary to:

  • Provide our services.
  • Meet legal obligations.
  • Resolve disputes.

Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on the Lorena Fashion website. Please check back periodically for updates.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Company name: Lorena Fashion
Address: 10-14 Kung Yip St, Kwai Chung, Hong Kong
Email: info@lorenafashion.com

Follow @lorenafashion.uk and define your style with confidence.

Thank you for trusting Lorena Fashion. We are committed to protecting your personal information while providing a seamless and stylish shopping experience.