Terms of service

Lorena Fashion is the brand name of Lorena Fashion. These Terms and Conditions govern access to and use of the website http://lorenafashion.com/ (the "Website"), operated by Lorena Fashion, with its registered office at 10-14 Kung Yip St, Kwai Chung, Hong Kong. These Terms also apply to all products and services provided through the Website.

By accessing the Website or using our services, you agree to be legally bound by these Terms.

Company name: Lorena Fashion
Address: 10-14 Kung Yip St, Kwai Chung, Hong Kong
Email: info@lorenafashion.com

Follow @lorenafashion.uk and define your style with confidence.

No registration is required to browse the Website. To purchase products or access certain services, you must register and accept these Terms.

Lorena Fashion offers fashion products through the Website. These Terms define the rights and obligations between Lorena Fashion and its users.

If you do not agree with these Terms, please refrain from using the Website or our services.

This Website is operated by Lorena Fashion. The terms "we," "us," and "our" refer to Lorena Fashion.

Future updates, features, or services introduced on the Website will also be subject to these Terms. The latest version of these Terms is always available on this page. Lorena Fashion may revise these Terms at any time, and changes take effect once published.

Our online shop is powered by Shopify Inc., which provides the technical infrastructure for our e-commerce operations.

SECTION 1 – ONLINE STORE CONDITIONS

By accepting these Terms, you confirm that you have full legal capacity under the laws of your country of residence, or parental or guardian consent for minors.

Illegal use of the Website or violation of applicable regulations, including copyright laws, is strictly prohibited.

The introduction of viruses, malware, or other harmful software is forbidden.

Violations may result in immediate termination of your access to our services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to restrict access to the Website or services at our discretion.

Information transmitted over networks (excluding payment details) may be modified to meet technical requirements. Payment information is always encrypted.

You may not reproduce, duplicate, sell, or exploit any portion of the Website, services, or contact details without our prior written permission.

Section headings are included for convenience only and do not affect interpretation.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS

We do not guarantee the accuracy, completeness, or timeliness of information on the Website. All content is for general informational purposes and should not replace personalized advice.

Some content may be outdated and maintained for reference. We may update content at our discretion, but it is your responsibility to review the Website for changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES

All prices are subject to change at any time without notice.

We may modify or discontinue services, product offerings, or Website content at our discretion.

We are not liable for price changes, service interruptions, or discontinuations.

SECTION 5 – PRODUCT INFORMATION

Some products may be exclusive to the Website and subject to stock availability. Our Return & Refund Policy governs returns and exchanges.

We aim to display products accurately, but colors may vary depending on your device.

We may limit product sales to certain regions or groups and modify product details at any time. Offers are void where prohibited by law.

We do not guarantee that products or services will meet your personal expectations or that defects will always be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION

We may refuse or cancel orders at our discretion. Purchase quantities per individual, household, or order may be restricted. Affected customers will be contacted using the information provided.

You agree to provide accurate, complete, and current account and billing details.

For more information, please refer to our Return & Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES

The Website may offer tools or services from third-party providers, over which we have no monitoring or control.

These tools are provided "as is" without warranties. Your use of third-party tools is at your own risk.

You should review the terms and policies of third-party providers before use.

Future tools or features added to the Website will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT

The Website may include content or offers from third parties.

External links are for informational purposes only. We are not responsible for third-party content or actions.

Review the terms and privacy policies of third-party websites before interacting with them. Complaints about third-party products should be directed to the respective provider.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK

By submitting content (reviews, suggestions, contest entries), you grant us unlimited rights to use, reproduce, publish, and distribute that content in any form.

We are not obligated to maintain submissions as confidential, compensate for them, or respond.

We may remove content considered inappropriate, offensive, defamatory, obscene, or illegal.

You warrant that submitted content does not infringe third-party rights, contain harmful software, or provide false information. You are solely responsible for your contributions.

We disclaim responsibility for user-generated or third-party content displayed on the Website.

SECTION 10 – PERSONAL INFORMATION

All personal details provided through our online store will be handled according to our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Typographical errors, inaccuracies, or omissions may occur on the Website, including product details, prices, promotional offers, shipping fees, delivery schedules, or product availability.

We may correct errors, update information, or cancel orders if content is found incorrect, at any time and without prior notice.

We are not obligated to revise or clarify information unless required by law. Presence of an update date does not guarantee all information is current.

SECTION 12 – UNACCEPTABLE USES

You may not:
(a) Violate applicable laws or regulations
(b) Encourage illegal acts by third parties
(c) Infringe intellectual property rights
(d) Harass, abuse, insult, defame, discriminate, or harm others
(e) Spread false, misleading, or deceptive information
(f) Distribute malware or harmful technologies
(g) Harvest or track personal information without consent
(h) Engage in spam, phishing, scraping, or similar activities
(i) Use the Website for unethical or offensive purposes
(j) Bypass or tamper with security features

We may restrict access to anyone violating these Terms.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY

We do not guarantee uninterrupted, timely, or error-free service.

Results obtained through the Website are at your own risk. All services are provided "as is" and "as available" without express or implied warranties, including merchantability, fitness for a particular purpose, durability, title, or non-infringement.

Lorena Fashion, its employees, partners, suppliers, and affiliates are not liable for direct, indirect, incidental, consequential, or special damages, including lost profits or data, even if informed of potential damages. Minimal liability limits apply where restricted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify and hold harmless Lorena Fashion, its affiliates, employees, agents, and directors from all claims, liabilities, or expenses arising from your breach of these Terms, violations of law, or infringement of third-party rights.

SECTION 15 – SEVERABILITY

If any provision is found invalid or unenforceable, the remaining provisions remain in full effect. Invalid provisions are enforced to the maximum extent permitted by law.

SECTION 16 – TERMINATION

Obligations arising prior to termination survive the termination of this agreement.

You may discontinue using the Website at any time, which terminates this agreement.

We may terminate or suspend your access for violations, while outstanding obligations remain valid.

SECTION 17 – COMPLETE AGREEMENT

These Terms, together with all referenced policies, form the complete agreement between you and Lorena Fashion, superseding any prior agreements.

Ambiguities are not construed against the party who drafted the Terms.

SECTION 18 – GOVERNING LAW

These Terms and any agreements related to our services are governed by the laws of Ireland.

SECTION 19 – CHANGES TO TERMS OF SERVICE

We want you to love your Lorena Fashion purchase. But if it’s not quite right, our return process is simple, warm, and stress-free.

You have 60 days from the day your order is delivered to request a return. To be eligible, items must be unused, in their original condition, and sent back with all packaging included. We never charge restocking fees—what you see is what you get, right down to our return policy.

To start a return, contact us at info@lorenafashion.com with your order number, and our team will guide you through the process. Return shipping costs are the responsibility of the customer, and we recommend using a trackable shipping method to ensure the package reaches us safely.

If you’d like to exchange an item, just let us know when you contact us and we’ll help you find the right option.

Once we’ve received and inspected your return, we’ll refund your original payment method within 7 business days. Please note that your bank or payment provider may need a few extra days to complete the transfer.

Still have questions? Reach out anytime at info@lorenafashion.com. We're here to ensure your Lorena Fashion experience is nothing short of amazing.

SECTION 21 – CONTACT INFORMATION

For questions, feedback, or support, contact us:

Company name: Lorena Fashion
Address: 10-14 Kung Yip St, Kwai Chung, Hong Kong
Email: info@lorenafashion.com

Follow @lorenafashion.uk and define your style with confidence.

Thank you for choosing Lorena Fashion, where style, creativity, and self-expression come together.